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Terms of service

Décor My Palace has tried to make its policies and shipping prices as fair as possible, so you can gain benefits from our competitive pricing and convenience of delivery to you. Generally most orders ship within 2 to 5 business days after payment and address confirmation are received. However, sometimes orders may take extra time to process. If there is a delay we will notify you as soon as we are aware of it. You can also request you’re tracking number and check on the status of your shipping. Custom orders that are not in stock will take approximately from 10 to 14 business days to ship.

We work with numerous companies directly to fulfill your orders, that’s why If you have ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations.

Décor My Palace does its best to ensure that shipping is correctly calculated before you make your purchase. However, sometimes it may not be possible to do so accurately. We reserve the right to notify you after you have bought a product of any extra shipping or handling charges necessary to deliver your order. If you are notified of any additional charges, you also have the right to modify or cancel your order for a full refund.

You will rarely find that some items are unavailable and we must backorder them from other various warehouses across the country or order them directly from the manufacturers. Decormypalace.com will make every effort to ship complete orders. If an item is out of stock or unavailable, we will ship it as soon as it becomes available. If the item is no longer available we will do our best to notify you immediately.

Time Frames

Orders sent via "UPS Ground" average 3 - 7 business days.

Orders sent via "UPS 2 Day Air" average 2 business days once.

Orders sent via Freight Carrier average 3 -10 business days depending on location. Please note that these time frames are after the product leaves the factory.

Shipping Exceptions

If you are shipping to Alaska or Hawaii you should call our Customer Service Department for a shipping quote 855-773-7770

For international shipping quote please call 855-773-7770

Please Note any potential duty, customs, tariff or customs brokerage fees are the liability of the customer, and may be in addition to the shipping charges. International orders that are placed without shipping approval will be canceled. Shipping promotions, such as free shipping and flat rate shipping, only apply in the United States.

Returns and Replacements

If you were shipped a wrong or a different product than you ordered, please contact us at [email protected] or call us 855-773-7770 within two days of receiving the product. We will provide an RMA (Return Merchandise Authorization) number and instructions on how and where to ship the goods. We will pay for the freight back and ship the correct product free of charge.

1. Wrong Products Received: Contact our sales department before returning your item to receive your RMA number (Return Merchandise Authorization). [email protected]
   1. We do not accept returns without a Return Goods Authorization Number.
   2. After you fill out and submit the RMA form, it will take about 2 to 4 business days until you will be given an RMA number.
   3. We will assist you with return shipping instructions.
   4. You must have return instructions and an RMA number included in the return shipment that you have received for this item from Décor My Palace INC representative or via email.
   5. Package must be shipped back to the location specified in Décor My Palace RGA instructions, at your cost. This address may be different than the address from where we originally shipped the item.
2. Clearance items, custom and special orders, international shipments are not eligible for return.
3. Product must be returned in original packaging and must have absolutely no signs of use or wear.
4. All items are subject to a 25% restocking fee on any exchanges or refunds.
5. Returns and exchanges are accepted within 14 days of receiving your product.
6. Returns and exchanges after being shipped are not accepted for special and custom orders
7. After 14 days of receiving your goods, no exchanges or returns can be made.
8. If you wish to return an undamaged item for reasons not specified above, freight back to us and handling charges will apply.
   1. Freight charges are non refundable.
   2. Expedited shipping are non refundable, even if you return the goods.
9. Refunds are usually issued within 10 business days from when we have received the product back.
   1. Refunds will be credited the full amount less the freight and restocking fee.
   2. We will only send out the replacement once we have received the returned goods and after it has been inspected.
   3. You can contact us to check on the status of the returned goods.
10. If any of the above conditions have not been meet, YOU CANNOT RETURN THE ITEM(S).

INSPECTION INSTRUCTIONS

1. Before signing for the delivery receipt, please Inspect all shipments upon arrival for damage.
2. If you find damage on any portion of the shipment, you must indicate such damage on the Bill of Lading.
   1. refuse the shipment in the case of the extreme damage and note "refused due to damage"
   2. If the deliveryman is not giving you the time to inspect the delivery package, make a note on the Bill of Lading: "Deliveryman did not allow for inspection."
3. If the shipment was not inspected at the time of delivery and the damage is not documented on the Bill of Lading, the customer will be responsible for the shipping costs of sending out the replacement merchandise.
4. If you receive defective or damaged merchandise, Decormypalace.com will provide free replacements of standard/stock merchandise for issues reported within 14 days.
5. Consumer has 24 hours to report any damages to receive a refund or replacement.